Please check the following points first:

A) Is DMA activated? (device manager/CD-ROM/CW038D/settings)
DMA must be activated. Further details on this subject are described in the manual of your Operating System and of your mainboard.

B) Do you have the drive's current firmware version? The version your drive has, is shown by Nero or in device manager/CD-ROM/CW038D/settings in the upper right corner.

Problem: The CW038D only writes CD-R's with 12X

There are the following possible solutions:

1. First of all, all (!!!) writing softwares, such as Nero, Clone CD, Win On CD, Easy CD Creator, Instant CD, CDR Win, Disc Juggler, Get it on CD, have to be de-installed. 
2. Then Nero must  be installed again. Please download the latest update from www.ahead.de and install it.
3. Please download the latest firmware version for the CW038D from www.cyberdrive.de .
4. Reboot your PC and insert the CD-R delivered with our CD-RW drive into the CW038D. Please check now if 16x speed is shown by Nero now or if 16x can be chosen. 
Important! The CD-R must be inserted in the CD-RW drive!

Note: If you write on a CD-R with 12x and reboot the PC, only 12x is shown in Nero, because Nero saves the speed of the CD-R that has been used the last time. If you now insert the CD-R supplied by Cyber Drive, the window 16x appears.


Tips:

We recommend Tevion or Intenso as cheap and good CD-R's. According to PC Welt (German computer magazine) http://www.pcwelt.de/tests/hardware-tests/cd-brenner/18770/
the CW038D recognises 90 and 99 min CD-R's (tested with Disc Juggler). We also tested it and confirm that the drive writes on CD-R's up to 94:59 min.
Furthermore Feurio does support writing up to 99:59 min.

In addition to Nero, Clone CD (from version 3.0.5.1 on) can be installed. These programs are compatible to each other. 
Easy CD Creator 5.02B and Direct CD 5.01 does support this drive.

Your technical support



Updates and technical support for non-Cyber Drive products can be obtained under

www.ahead.de      		Nero und INCD 
www.elby.de       		Clone CD 
www.padus.com     		Discjuggler
www.roxio.de      		Win On CD
www.roxio.com     		Easy CD Creator + Direct CD
www.feurio.com    		Feurio
www.vob.de        		Instant CD
www.steinberg.de  		Get it on CD & My MP3
www.ashampoo.com   		CD Recording Studio
www.goldenhawk.de 		CDR Win
www.hycd.com      		HyCD
www.gearsoftware.com   	 	Gear
www.asimware.com		HotBurn
www.veritas.com			Primo CD

www.fokus.gmd.de/research/cc/glone/employees/joerg.schilling/private/cdrecord.html
                  		CD Record 


